Shipping Policy

Last updated: August 19, 2026

La Vie Lumière currently ships within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations unless an available shipping option is specifically displayed at checkout.

Order Processing

Most orders are processed within 1–7 business days. Large, customized, or freight-delivered products may require up to 10 business days for processing before shipment.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from transportation time.

You will receive a confirmation email after placing your order and tracking information when it becomes available.

Estimated Delivery Times

Estimated delivery times after processing are:

• Standard parcel delivery: approximately 3–10 business days

• Oversized or freight delivery: approximately 7–21 business days

Delivery estimates are not guarantees. Carrier delays, weather, holidays, supply conditions, remote locations, and freight scheduling may affect delivery.

Shipping Charges

Available shipping methods and charges are calculated at checkout based on the product, destination, shipment size, and carrier service.

Because some orders contain products fulfilled from different locations, an order may arrive in more than one shipment. Separate tracking information may be provided for each shipment.

Oversized and Freight Deliveries

Saunas, cold-plunge systems, tubs, and other oversized products may be delivered by a freight carrier.

Unless otherwise stated on the product page, freight delivery is curbside. Curbside delivery does not include moving the product inside your home, carrying it upstairs, placement, unpacking, assembly, installation, or removal of packaging.

The freight carrier may contact you by telephone, text, or email to schedule a delivery appointment. Please provide accurate contact information and respond promptly to avoid delays or additional carrier fees.

An adult may be required to be present to inspect and sign for the shipment.

Inspecting Freight Shipments

Please inspect all freight shipments before signing the delivery receipt.

If the packaging or product shows visible damage:

1. Photograph the shipment from multiple angles.

2. Describe the damage on the carrier’s delivery receipt before signing.

3. Retain all packaging and shipping materials.

4. Contact La Vie Lumière through our Contact page within 48 hours of delivery.

Signing a freight receipt without noting visible damage may affect our ability to submit a successful carrier claim.

Do not refuse a freight shipment solely because the exterior packaging has minor cosmetic damage. If the product itself appears substantially damaged, contact us for guidance whenever possible.

Tracking Information

Tracking availability varies by carrier and product. Tracking details may take up to 48 hours to display movement after a shipping label is created.

For freight orders, tracking may appear differently from standard parcel tracking because delivery is coordinated through a freight terminal.

Address Changes

Please review your shipping address carefully before completing checkout.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order enters processing or ships. Carrier address-correction, redelivery, storage, or rerouting fees caused by incorrect customer information may be charged to the customer.

Delayed, Lost, or Missing Shipments

If tracking shows no movement for an extended period or your shipment appears lost, contact us through our Contact page. We will work with the fulfillment partner and carrier to investigate.

La Vie Lumière is not responsible for delays caused by carriers, severe weather, natural events, service interruptions, incorrect addresses, or circumstances outside our reasonable control. We will nevertheless make reasonable efforts to assist with locating the shipment.

Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

• Check all entrances and delivery areas.

• Ask household members or neighbors whether they accepted it.

• Allow one additional business day, as some carriers mark packages delivered shortly before arrival.

• Contact the carrier using the tracking number.

• Contact us if the shipment remains missing.

Questions

For questions concerning shipping or an existing order, please use the Contact page on our website. Include your order number so we can assist you efficiently.