Refund policy

Due to the nature of digital goods, all purchases of software, templates, courses, and downloadable files are strictly non-refundable. Because these items are delivered instantly, we cannot issue exchanges or cancellations once a transaction is complete.

We highly recommend reviewing all product descriptions, system requirements, and previews carefully before completing your purchase. If you experience technical issues accessing or downloading your files, please contact our support team at thelvcollective@yahoo.com so we can help resolve the problem.